Terms & Conditions

Terms of Use

1. General Information

2. Handmade items

3. Limits of liability

4. Applicable law

1. General information.

Welcome to the online store www.ceramic.gr,operating on a 24h basis all

days of the week including bank holidays. By using www.ceramic.gr, you agree unreservedly with all of the following terms, which you should read carefully.

Browsing through www.ceramic.gr as well as the entering into any transaction or communication with our company, presupposes your unconditional acceptance of these terms of use. In the event of disagreement or reservation related to the present terms, please send a relevant email to info@ceramic.gr.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the guest /member/customer of www.ceramic.gr (all or one of the following): a) a part or all of the present terms of use, b) a part or all of the contents of www.ceramic.gr and d) a part or all of the interface, the structure or the configuration of www.ceramic.gr or its technical specifications. Also, our company reserves the right to abort, suspend or terminate www.ceramic.gr at any time, unjustifiably and without prior notice to the guest/ member/ customer of www.ceramic.gr. The user/member/customer of www.ceramic.gr acknowledges and unreservedly accepts all of the above by browsing or using the services of www.ceramics.gr.


The online shop www.ceramic.grmanufactures, promotes and sells 100% handmade ceramics. The company reserves the right to alter, update or/ and withdraw those without prior notice. The same applies to its pricing policy, any offers or reductions selected and managed, as well as altered, updated or withdrawn freely at any time and without prior notice and/ or respecting deadlines, unless explicitly stated.


Both parties (company and consumer) are bound to the correct and fair and based on good faith use and operation of the website. The company takes all necessary measures for the continued and uninterrupted operation of www.ceramic.gr, but reserves the exclusive right, and the consumer accepts it, to interrupt permanently or temporarily the operation of www.ceramic.gr with or without notice to its guests / members / customers.

In no event will the visitor / member / customer use www.ceramic.gr for sending, posting, e-mailing or otherwise transmitting any content that is illegal, threatening, offensive, libelous, defamatory, vulgar, obscene, contains the violation of someone else's privacy or expresses racial, ethnic or other discrimination, can cause harm to minors in any way, is not entitled to be transmitted according to law or the contractual or management relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright, or other proprietary rights of third parties, contains software viruses or any other codes, files or programmes designed to interrupt, damage, destroy or operate any of the software or computer hardware, intentionally or unintentionally violates applicable Greek and Community laws and regulations and may interfere with third parties in any way.
Our users, visitors / customers are responsible for the correctness, accuracy and legality of the information they provide to the company, which only knows them according to their statements. It is explicitly stated that it is forbidden to collect, intercept or store personal data about content used by other users.

1.2.2 CONTENT.

The company takes every possible measure and diligence to properly publish - display the information regarding the products it promotes through www.ceramic.gr.

However, the company is not responsible for any errors related to the operation of the online store regarding the listed and displayed information (such as the price quoted, availability, photos, items etc.) that may be due to technological failures, errors, typographical and / or "human" errors.
If you notice an error before and / or after completing your order, we kindly ask you to contact us via e-mail at info@ceramic.gr.

In any case, if you find an error, please do not complete your order before notifying our company and clarification of the reported issue.


Our company freely shapes its pricing and commercial policy on the basis of its strategy and always in the context of existing legislation, in particular the provisions on the protection of competition (fair and unfair).

Our company may, at its discretion, make occasional offers of products or other promotional activities. Also, the company reserves the right and the guest/ member / customer of ceramic.gr accepts it, to modify the listed prices and change and/ or withdraw the offers at any time with or without prior notice to the guests / members / customers of www. ceramic.gr.


All content of www.ceramic.gr (other than those owned by third parties, eg copyrights of third parties, artists, creators, operators, etc.), including, but not limited to, texts, photographs, commercial and financial data, programs, all kinds of files, trademarks / logos, the layout of www.ceramic.gr etc, constitute the material or intellectual property of the company and are protected by the relevant provisions of Greek and European Law and the applicable international conventions regarding property as such.

Any fragmentary or total copying, reproduction or use by anyone without the prior written permission of the owner is prohibited.

It is strictly forbidden to totally or partially copy, distribute, transfer, process,

save, reproduce, republish, modify and any related action on the foregoing without the prior written consent of the company.

Otherwise, the above actions may constitute an infringement of the intellectual / industrial property rights of the company, which reserves the right to claim any positive and consequential damages incurred to it in accordance with the provisions of the applicable law.

Especially due to the nature of the products and objects being traded, the visiting member / customer of www.ceramic.gr accepts that the idea, design, form, proportions and methods or manufacturing techniques are intellectual property of their creators and reproduction, copying, and any kind of action that reduces, interferes or offends their interests is prohibited.


Since 1998, we have been manufacturing handmade objects on the wheel, suitable for every use. Our raw material, the Red Cretan clay! All items at www.ceramic.gr are handmade, that means that part or all of the manufacturing process is done "by hand" and absent of large / mass production and industrial scale techniques.

Therefore, articles manufactured and marketed by www.ceramic.gr may differ slightly in color, weight and weight compared to the item description and display. This discrepancy is accepted by each visitor / member / client to the extent justified by the concept of a handmade creation.


The visitor / member / client of www.ceramic.gr accepts fully and indiscriminately the exclusive right of the company to discontinue the use of the access codes to the services of www.ceramic.gr and to discontinue the distribution of the content and information of www.ceramic.gr whenever the company considers that these terms are being violated by the guest / member / customer, or that there are or

are indications and / or complaints that illegal acts or omissions have been committed by him / her.

It may also interrupt, suspend, modify the operation of www.ceramic.gr in whole or in part, permanently or temporarily at any time with or without prior notice to the guest / member / customer of www.ceramic.gr.

The company is not responsible if, for any reason, including the case of negligence, www.ceramic.gr stops functioning or becomes difficult and / or impossible to access it and / or if, despite the security measures in place, viruses or other harmful software are transmitted to a guest’s / member’s/ client’s terminals, or if third party unauthorized persons or hackers interfere in any way with the content and operation of the site, making it difficult to use or causing problems or by intercepting data relating to the personal data of customers and registered users of www.ceramic.gr.

Furthermore, our company is not responsible for any legal or civil and / or criminal claims, nor for any damage (positive, special or incidental, which is indicative and not restrictive, dissociative and / or cumulative consists of loss of profits, data , loss of earnings, monetary satisfaction, etc.) by guests / members / customers of www.ceramic.gr or third parties for reasons connected with the operation or not and / or the use of www.ceramic.gr and inability to provide services and / or information made available by the company through www.ceramic.gr and / or inability to provide services and / or information made available by the Company through www.ceramic.gr and / or any unauthorized third party interventions in products and / or services and / or information made available through it and / or any related security gaps.

All limitations of liability set out in these Terms of Use are acknowledged and accepted by the visitor / member / customer of www.ceramic.gr as a whole, as valid and in accordance with good faith and honesty.

The Company reserves the right to change at any time and to any extent whatsoever the present terms without prior notice.

The guest / member / customer must be informed of the applicable terms and conditions each time he/ she uses www.ceramic.gr.


www.ceramic.gr and its owner are governed by Greek Legislation.
Whichever dispute may arise, the company will make every effort to resolve

it amicably on the basis of the honesty, expectations of the parties and the provisions of the present terms.

If an amicable solution cannot be reached, the Greek Courts of the City of Rethymnon Crete will be responsible and Greek Law is applicable.

5. Returns and cancellations

6. Shipping methods

7. Payment methods

8. Transaction security

9. Privacy policy