Payment & Shipping
The time frames shown on www.ceramic.gr and the terms and conditions, apply to business/working days unless otherwise stated. Orders are processed on a first come first served basis on the date of receipt of payment. By entering the delivery address, our customers will automatically be provided with a choice of available services and charges.
6.1 Carriage options 6.1.1 Speedex Courier
Only related to orders shipped within Greece. Delivery: To the customer's requested address.
DPD is a low-cost option for road transport to most European countries and delivers to your door within 2 weeks.
6.1.3 GREEK POST OFFICE ELTA
In our effort to provide high quality and reliable transport services we work with ELTA Courier, one of the largest providers of courier services. They offer the so called "Expedited Service". It is the fastest express courier service available to all destinations worldwide and delivers to the requested address.
Our system will automatically suggest the most economical shipment service depending on the country of delivery. If more than one carriage is offered, you are welcome to choose your preferred one.
6.2 Order processing time.
The items sold on ceramic.gr are handmade and therefore some time is required to complete the order before it can be shipped. The order processing time starts counting from the next working day we receive your order. Estimated order processing times listed for each item do not include the shipping time.
Shipping Time: Varies depending on the carrier. In any case, it ranges from 3 days (within Greece) to two weeks (all other destinations). Customs clearance delays, customs controls and quarantine intervals are not included.
Quarantine: Quarantine may be applied to shipments internationally (to other countries) before the buyer finally receives the parcel. The quarantine shall be applied by the competent customs authorities, depending on the materials of manufacture of the items and in accordance with the applicable national law of each country.
6.3 Measurement Units
The units of measure used on www.ceramic.gr are centimeters (cm) for dimensions and kilograms (kg) for weight.
6.4 Shipment Tracking
For each order dispatched from our pottery, you will receive an email informing you accordingly. The email contains a link that will redirect you to the corresponding courier company page and a unique tracking number that will inform you about the progress of your shipment. This service only applies to courier services, is free of charge and is provided by third party systems. If your order is shipped via DPD®, you will be notified three (3) days after the dispatch date, as the tracking number changes as soon as it is handed over to the company that works with DPD® in Greece.
6.5 Liability and delays
Our company takes all the necessary measures to deliver the products you have ordered on time. Our company is not, however, responsible for any delays due to force majeure or events beyond its control such as indicative delays at customs, loading / unloading spaces, means of transport strikes or other strikes affecting the delivery of the items. In the event of any delays, our company will still try inform you and consult with you where possible to find a suitable solution to ensure the successful delivery of your order. The buyer takes full responsibility for shipping.
6.6 Shipping charges
The shipping cost calculated and included in every order placed at ceramic.gr is solely related to the cost of the shipping service. Any taxes, duties or other charges that may occur in accordance with the laws in force in each country of dispatch are not included in the shipping cost. The buyer is responsible to pay any taxes or duties or other charges that may occur, in accordance with the laws in force in each country of dispatch and do not qualify as a valid reason for the cancellation of the order or to request a refund for the order value.
Ceramic.gr does not save or keep credit card or bank account details for any payment transactions. Payment of your order online at www.ceramic.gr is made exclusively in euros (€). Ceramic.gr offers the following payment options:
7.1 Credit or Debit Card We accept VISA and MASTERCARD.
7.2 Payment via PAYPAL
PayPal is an internationally popular way to conduct electronic transactions quickly and safely. It is accepted worldwide by hundreds of thousands of businesses and merchants. You can pay for your purchases via Paypal using your credit or debit card or transfer the money from a bank account (via e-banking or in a store) to your PayPal account without revealing your card details or your accounts. Paypal facilitates transactions in other currencies. Clearing is automatically done when you choose PayPal as your payment method and your purchase is completed instantly. Your PayPal account is also available for your future transactions. For more information visit: www.paypal.com